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Call and Collect

Introducing our call and collect service for the more vulnerable in our local community who can now start leaving the home, but still need to social distance and stay safe.


We recognise that some of you may wish to find a new normal whilst still minimising the risk to yourselves and families. With this in mind, we have launched a Call & Collect service exclusively for members!

Simply, place your food order over the phone with a member of our team and collect the order from your nearest food store. 
If you’d like to place an order for collection or require more information, please call our membership team on 0800 435902.

Lines are open Monday – Saturday between 8:30am and 5:00pm

Alternatively, if you can't leave your house you can use our Home Delivery Service, find out more by clicking here.

Call and Collect FAQs:

Q: Can an under-18 pick up an order?

A: If there are no age-restricted products in the shopping then yes, however if there are then the person must be over 18 or over.


Q: If I change my mind can I ask a volunteer to deliver the order?

A: No if it contains frozen foods or age-restricted items. This is because the volunteers have had no formal training on our Challenge 25 Policy and there is a chill chain risk with frozen foods that cannot be secured. Due to legalities with volunteers, we cannot train them. If they were to deliver it by mistake to a minor, then the Society would be at fault.


Q: If I change my mind can a colleague deliver the shopping?

A: Yes, this providing the colleague follows the Challenge 25 policy when dropping off.


Q: What happens if I do not pick up the order?

A: Please contact the store and if there is no reply 24 hours after the pick-up time, we will place the items back on the shelf and keep a note of the receipt and along with your name.


Q: If there is a queue does I have to wait for my collection?

A: No, you can walk to the front and explain that you are here to collect an order, which will be brought to the front of the store for you. The colleague stationed at the front of the store, should call for assistance for the order to be retrieved.


Q: Can I order scratch cards and lottery?

A: No.


Q: Can I order tobacco

A: No.


Q: What happens if I ask a volunteer or nominated person to pick up my shopping directly?

A: If this is the case then you will need to confirm this with the store. However, ID and Challenge 25 will still apply.


Q: Will I need to sign to say the order has been collected?

A: No.

Items Available for Call & Collect

You can choose from the list of items we have available for Call & Collect by clicking here, or by clicking on the boxes below:

Please see the list of Grocery items you are able to order via our Call & Collect Service:

  • Co-op White Toastie Loaf 800g
  • Warburtons Crumpets 6-pack
  • Co-op Gluten Free White Rolls 264g
  • Warburtons White Sliced Rolls 8s
  • Co-op Tiger Bloomer 800g
  • Co-op White Farm House Bread 800g
  • Kingsmill 50/50 Medium Bread 800g
  • Kellogg’s Crunchy Nut Cornflakes 500g
  • Kellogg’s Coco Pops 480g
  • Kellogg’s Cornflakes 720g
  • Co-op Porridge Oats 500g
  • Kellogg’s Special K 500g
  • Weetabix 12 pack
  • Co-op Apple Pie 6s
  • Co-op Cherry Bakewell Tarts 6s
  • Cadbury’s Mini Rolls 10 pack
  • Co-op Assorted Jam Tarts 6s
  • McVitie’s Digestives 400g
  • McVitie’s Milk Chocolate Digestives 266g
  • McVitie’s Rich Tea Biscuits 300g
  • Jaffa Cakes Twin Pack 2 x 9 pack
  • Kit Kat Milk Chocolate 9 pack
  • Co-op Mint Humbugs 180g
  • Cadbury Dairy Milk Bar 110g
  • Cadbury Fruit & Nut 200g
  • Cadbury Twirl 4 pack 136g
  • Walkers Ready Salted Crisps 6 pack
  • McVitie’s Mini Cheddars 6 x 25g
  • Co-op Irresistible Crisps 150g
  • Walkers Variety Crisps 6 pack
  • Co-op Pineapple Slices 227g
  • Co-op Peach Slices 411g
  • Pear Halves in Juice
  • Co-op Sardines in Sunflower Oil 88g
  • Spam Chopped Pork & Ham 340g
  • Glenryck Pilchards in Tomato Sauce 155g
  • Tuna Steak in Brine 330g
  • Co-op Wild Pacific Red Salmon 213g
  • Co-op Tuna in Spring Water 145g
  • Heinz Baked Beans 415g
  • Heinz Spaghetti Hoops 205g
  • Heinz Tomato Soup 400g
  • Heinz Vegetable Soup 400g
  • Batchelors Cup A Soup Minestrone 4 pack
  • Green Giant Sweetcorn Niblets 98g
  • Co-op Double Concentrate Tomato Puree 200g
  • Bisto Gravy Granules 170g
  • Co-op Parsley Sauce Mix 21g
  • Co-op Sage & Onion Stuffing Mix 85g
  • Co-op Corn Flour 250g
  • Co-op Farms Self-Raising White Flour 1.5kg
  • Co-op Farms Plain White Flour 1.5kg
  • Co-op Table Salt 750g
  • Tate & Lyle Fairtrade Granulated Sugar 1kg
  • Tate & Lyle Fairtrade Icing Sugar 500g
  • Co-op Fairtrade Demerara Sugar 500g
  • Tate & Lyle Fairtrade Caster Sugar 500g
  • Co-op Batter Pancake Mix 128g
  • Nescafe Gold Cappuccino 8s
  • PG Tips 80 Tea Bags 232g
  • Nescafe Original 300g
  • Nescafe Alta Rica Coffee 100g
  • Yorkshire Tea 80 Bags 250g
  • Ambrosia Devon Custard 400g
  • Ambrosia Creamed Rice Pudding 400g
  • Hartley’s Strawberry Jelly 135g
  • Aunty’s Sticky Toffee Steamed Pudding 2 x 110g
  • Co-op Fusilli Pasta 500g
  • Co-op Microwave Basmati Rice 250g
  • Pot Noodle Chicken & Mushroom 90g
  • Batchelors Pasta’n’Sauce Cheese & Broccoli 99g
  • Co-op Plain Naan 260g
  • Co-op Spaghetti 500g
  • Dolmio Original Sauce for Bolognese 500g
  • Uncle Ben’s Golden Veg Rice Pouch 250g
  • Patak’s Tikka Masala Sauce 450g
  • Patak’s Poppadum’s 8 pack 64g
  • Nutella Hazelnut Spread 400g
  • Co-op Squeezy Clear Honey 340g
  • Co-op Peanut Butter 340g
  • Co-op Strawberry Jam 454g
  • Co-op Orange Marmalade 454g
  • Heinz Tomato Ketchup 460g
  • Colman’s English Mustard 170g
  • Hellmann’s Squeezy Mayonnaise 430ml
  • Heinz Salad Cream 425g
  • Co-op Vegetable Oil 1ltr
  • Co-op Sunflower Oil 1ltr
  • Coca-Cola 1.5ltr
  • Co-op Sparkling Mineral Water 2ltr
  • Co-op Indian Tonic Water 1ltr
  • Co-op Soda Water 1ltr
  • Co-op Low Calorie Tonic Water 1ltr
  • Co-op Orange Squash 750ml
  • Robinsons Orange Squash 1ltr
  • Co-op Sparkling Diet Lemonade 2ltr
  • Co-op Apple & Blackcurrant Squash 750ml
  • UHT Skimmed Milk 1ltr
  • Co-op Soya Unsweetened 1ltr
  • Co-op UHT Semi-skimmed Milk 1ltr
  • Co-op Evaporated Milk 170g
  • Co-op Paracetamol Capsules 16s
  • Co-op Ibuprofen Caplets 16s
  • Co-op Hayfever Allergy Relief 14s
  • Throat & Chest Lozenges 100g
  • Halls Soothers Blackcurrant 45g
  • Co-op Antibacterial Hand Gel 50ml
  • Original Source Shower Gel Mint & Tea Tree 250ml
  • Dove Soap 2 x 100g
  • Sure Bright Deodorant 250ml
  • Sure Men Invisible Deodorant 250ml
  • Colgate Total Advance Toothpaste 75ml
  • Domestos Regular Bleach 750ml
  • Fairy Original Washing Up Liquid 433ml
  • Co-op Aluminium Foil 10m
  • Fairy Platinum Dishwasher Tablets 25s
  • Co-op Tie Handle Refuse Sacks 15s
  • Co-op Antibacterial Cleaner 500ml
  • Co-op Non-PVC Cling Film 350mm x 45m
  • Co-op Antibacterial Citrus Wipes 40s
  • omfort Creations Fabric Conditioner 1165ml
  • Ariel 3 in 1 Washing Pods 15s
  • Fairy Enhancer Fabric Conditioner 1.2ltr
  • Fairy Non-Bio Liquid Tabs 15s
  • Bold Lavender & Camomile Washing Gel 888ml
  • Co-op Toilet Tissue 4 rolls
  • Kleenex Extra Large Tissues Twin Box
  • Co-op Kitchen Towels 2 rolls
  • Co-op Ultra Soft Baby Wipes 80 pack
  • Whiskas Chicken Chunks Cat Food 100g
  • Gourmet Gold Fish Pate Cat Food 85g
  • Co-op Meaty Chunks in Jelly with Turkey 400g
  • Pedigree Meat Variety Dog Treats 20s
  • Pedigree Medium Beef Jumbone 2 Chews
  • Pedigree Rodeo Dog Treat Chicken 7 sticks
  • Sheba Select Chicken in Gravy Cat Food 85g
  • Bakers Allsorts Dog Treats 98g

Please see the list of Fresh Produce items you are able to order via our Call & Collect Service:

  • Fairtrade Loose Bananas
  • Co-op Strawberries per punnet
  • Lemons each
  • Co-op Raspberries per punnet
  • Co-op Blueberries per punnet
  • Co-op Red Seedless Grapes 500g
  • Co-op Easy Peelers per pack
  • Co-op Royal Gala Apples per pack
  • Cucumber each
  • Tomatoes 6 pack
  • Co-op Closed Cup Mushrooms 300g
  • Co-op Washed Potatoes 1.5kg
  • Co-op Broccoli 335g
  • Co-op Onions 3 pack
  • Co-op Iceberg Lettuce each
  • Co-op Sweet Pepper Pack 500g
  • Co-op Baby Potatoes 750g
  • Co-op Cherry Tomatoes 330g
  • Co-op Baby Leaf Salad 115g
  • Co-op Carrots 1kg
  • Cauliflower each
  • Little Gem Lettuce 2 pack
  • Trimmed Fine Beans 170g
  • Co-op Salad Onions 125g
  • Co-op Baking Potatoes 4s

Please see below the list of Chilled items that are available for our Call & Collect Service:

  • Co-op Unsmoked Real Back Bacon 300g
  • Co-op Smoked Real Back Bacon 300g
  • Co-op Chicken Tikka and Rice 425g
  • Co-op Beef Lasagne 400g
  • Co-op Macaroni Cheese 400g
  • Co-op Shepherd’s Pie 400g
  • Co-op Chicken and Bacon Pasta Bake 400g
  • Co-op Sweet and Sour Chicken 425g
  • Co-op British Breaded Ham 120g
  • Co-op Corned Beef 120g
  • Co-op Elmwood Sliced Chicken 170g
  • Sliced Cooked Beef Silverside 100g
  • Co-op Creamery Butter 250g
  • Co-op Creamery Unsalted Butter 250g
  • Clover Spread Original 500g
  • Stork Soft Margarine 500g
  • Flora Original Spread 500g
  • Co-op Lard 250g
  • Ginsters Cornish Pasty 227g
  • Co-op Sausage Rolls 6s
  • Co-op Shortcrust Pastry ready-rolled 375g
  • Co-op Steak and Ale Pie 500g
  • Co-op Coleslaw 300g
  • Co-op Houmous Dip 200g
  • Co-op Sour Cream and Chive Dip 200g
  • Richmond Pork Irish Sausages Thick 454g
  • Co-op Pork Gluten Free Sausages 454g
  • British Cocktail Sausages 454g
  • Co-op Free Range Eggs Medium 6s
  • Co-op Large Free Range Eggs 6s
  • Co-op Orange Juice Smooth 1 Litre
  • Philadelphia Original Cream Cheese 180g
  • Cathedral City Mature White Cheese 350g
  • British White Milk Cheddar 240g
  • Co-op Grated Mozzarella 200g
  • Co-op not from concentrate Apple Juice 1 Litre
  • Fresh Cream Chocolate Eclairs 2s
  • Co-op Greek Style Natural Yogurt 500g
  • Muller Corner Vanilla and Chocolate 130g
  • Co-op Strawberry Trifle 2s 250g
  • Onken Biopot Yogurt 450g
  • Cadbury Flake Twin Pot 85g
  • Co-op Garlic Bread Twin Pack 390g
  • Co-op Thin Pepperoni Pizza 339g
  • Co-op Melton Mowbray Pork Pie 140g
  • Co-op 2 Scotch Eggs 227g
  • Co-op Semi Skimmed Milk 4 pints
  • Co-op Semi Skimmed Milk 2 Pints
  • Co-op Whole Milk 4 Pints
  • Co-op Whole Milk 2 Pints
  • Co-op Skimmed Milk 2 Pints
  • Co-op Skimmed Milk 4 pints
  • Co-op Organic Semi Skimmed Milk 2 Pints
  • Co-op Fresh Double Cream 300ml
  • Elmlea Double Cream 284ml

Please see below the list of Meat items that are available for our Call & Collect Service:

  • Co-op Salmon Fillets 220g
  • Co-op King Prawns 150g
  • Co-op 2 Crumbed Cod Fillets 270g
  • Co-op Smoked Haddock Cheese Fishcake 270g
  • Co-op 4 Beef Quarter Pounders 454g
  • British Steak Mince 5%Fat 500g
  • Co-op Lean Steak Mince 450g
  • Co-op Beef Rump Steak 227g
  • Co-op Pork Loin Steak 505g
  • Co-op Medium Whole Bird 1.56kg
  • Co-op British Chicken Thighs 750g
  • Co-op British Chicken Fillets 385g
  • Co-op Chicken Steaks 250g
  • Co-op Salmon Fillets 220g
  • Co-op King Prawns 150g
  • Co-op 2 Crumbed Cod Fillets 270g
  • Co-op Smoked Haddock Cheese Fishcake 270g
  • Co-op 4 Beef Quarter Pounders 454g
  • British Steak Mince 5% Fat 500g
  • Co-op Lean Steak Mince 450g
  • Co-op Beef Rump Steak 227g
  • Co-op Pork Loin Steak 505g
  • Co-op Medium Whole Bird 1.56kg
  • Co-op British Chicken Thighs 750g
  • Co-op British Chicken Fillets 385g
  • Co-op Chicken Steaks 250g

Please see below the list of Alcohol items that are available for our Call & Collect Service:

  • Co-op Imperial Vodka 70cl
  • Bells Original Whisky 70cl
  • Bacardi Carta Blanca Rum 70cl
  • Baileys Irish Cream 70cl
  • Co-op London Dry Gin 70cl
  • Co-op Napoleon Brandy 70cl
  • Henry Westons Vintage Cider 500ml
  • Stella Artois Cans 4 x 440ml
  • Peroni Bottle 620ml
  • Carling 4 x 440ml
  • Sharps Doom Bar Bitter 500ml
  • Old Speckled Hen NRB 500ml
  • Hereford Red 75cl
  • Villa Garducci Merlot 75cl
  • Andrew Peace Shiraz 75cl
  • Casilero Cabernet Sauvignon 75cl
  • Finca Las Moras Malbec 75cl
  • Maresco Pink Pinot Grigio 75cl
  • Andrew Peace Chardonnay 75cl
  • Oyster Bay Sauvignon Blanc 75cl
  • Turano Pinot Grigio Veneto 75cl
  • Las Moras Pinot Grigio 75cl
  • Barefoot Pinot Grigio 75cl
  • Stonehaven Sauvignon Blanc 75cl
  • Co-op Soave White 75cl
  • Co-op Chilean Sauvignon Blanc 75cl
  • Casilero Del Diablo Sauvignon Blanc 75cl
  • Artusi Pinot Grigio 75cl
  • Hardys Voyage Chardonnay Pinot Grigio 75cl
  • Silver Mine Sauvignon Blanc 75cl
  • Gallo White Grenache 75cl

Please see below the list of Frozen items that are available for our Call & Collect Service:

  • Magnum Classic 4 Pack
  • Co-op Strawberry and Vanilla Cones 4 Pack
  • Co-op Crinkle Cut Chips 750g
  • Co-op Garden Peas 750g
  • Co-op Pepperoni Pizza 310g
  • Co-op Hash Browns 700g
  • Co-op Mixed Vegetables 907g
  • Co-op Beef Lasagne 400g
  • Bisto Roast Chicken Dinner 400g
  • Co-op Garlic Baguettes 310g
  • Co-op Thin Cheese Tomato Pizza 300g