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As a member of Your Co-op, you are entitled to exclusive offers and rewards from our family of businesses.
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Section not applicable to new members who haven't provided an email address.
As a co-operative society we are governed by the co-operative values & principles that guide all co-operative enterprises around the world. The values &principles are laid out below:
At The Midcounties Co-operative we have selected four key values that we believe are the main elements guiding our business practices.
1. Members must be over 16 years of age and live in the UK. 2. A membership card is issued subject to the member agreeing to the Society's full terms and conditions of Membership. 3. When your membership is accepted £1 is added to your share ledger balance and £1 is then deducted from the first dividend payment you receive. 4. The card remains the property of The Midcounties Co-operative (“the Society”), who may withdraw the card at anytime. 5. The card is valid in outlets operated by the Society and those of other businesses as part of the Affinity Scheme. Details of outlets and businesses included in the scheme can be found within the full terms and conditions. 6. A share of the profits is currently paid annually. The rate is dependent on the Society’s profits. 7. The card can only be used for the benefit of the member named on the front of the card and when that person has signed the back of the card. You may not transfer any of your rights and duties under this scheme. 8. The card can only be used for purchases by and for the individual member and for his/her immediate, dependant family. 9. The card is not a loyalty card, credit card, payment card or cheque guarantee card. 10. If the card is lost, stolen or damaged, replacement cards are available from The Midcounties Co-operative, Member Service Department, Co-operative House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA; the Membership Hotline on 0800 435902; or via email at: firstname.lastname@example.org. An administrative charge may apply for replacement cards. 11. We may monitor or record phone calls for security purposes and to improve the quality of our services to you.
12. In the event of a dispute, the Society’s decision on the matter shall be final and binding. 13. If you have any comments on the scheme, please contact the Membership Hotline 0800 435902 or email: email@example.com
We welcome applications from customers who share our values, live in the UK and who are aged 16 years or over. As a member you are required to hold and retain at least one £1 share fully paid in The Midcounties Co-operative. When your membership is accepted £1 is added to your share ledger balance and £1 is then redeemed from any subsequent share of the profits payment due. We reserve the right to refuse any application for membership.
You can apply on-line by clicking here,via an application form which you can pick up in store/branch or by calling our Membership Hotline on 0800 435902.
As a member you are able to invest further sums in your Society. You will earn interest on balances over £10 and you are able to invest up to a maximum of £100,000. For more detail, please go to Members' Share Accounts
By agreeing to become a member of the Society you agree to be bound by the Society's Rules, a copy of which can be obtained from the Membership Team using the contact details above.
1.1 Membership card details
As an individual member of The Midcounties Co-operative you will receive a Co-operative Membership card.
1.2 Ownership of the card
The Co-operative Membership card is issued by and remains the property of The Midcounties Co-operative, who may withdraw the card at any time. Your card is evidence of your membership and you may be required to produce this in certain circumstances.
The membership card is not a credit card, cheque guarantee card, debit card or a savings account card.
1.3 Change in Personal details
As a member it is your responsibility to inform us if your details change such as your name or address, should this be the case please contact us via email or post so we can update your details, this will ensure we are able to send you your profits payments and other communications. Please quote your membership card number, or name and postcode to help the call centre advisor to find your record. For a change of name we require documents as proof, such as a marriage certificate or change of name deed to be provided.
1.4 Card Usage
The Co-operative Membership card can only be used for the benefit of the member named on the front of the card and when that person has signed the back of the card.
You may not transfer any of your rights or duties under the scheme.
The card cannot be used by anyone other than the member as evidence of a right to exercise democratic rights save to the extent that this may be permissible under the rules.
1.5 Partner Cards
Partners Cards are available to members and can be requested from Member Services. They can be used by another person living at the same address as the member and will accrue points for the member's account when shopping with us. The member will receive the benefit of these points on their account and have them converted to a Share of the Profits annually, along with any points they have earned themselves.
A Partner card holder is not a member of the society and, as such, they will not be eligible for any of the benefits available to a normal member.
This includes participate in member democratic voting, such as the elections for our Board of Directors.
To earn points you must present your card at the beginning of a transaction at a participating outlet. If you make purchases online or over the telephone you must quote your card number to earn points.
The following standards apply for points earned per pound spent in participating branches owned by The Midcounties Co-operative.
There is a minimum spend of £1 per transaction before points can be earned.
The Co-operative Food
1 point for every £1*minimum spend £2
Petrol Stations - Fuel
1 point for every £10 spent
The Co-operative Funeralcare
1 point for every £1 Awarded only to the "client" (funeral payer)
The Co-operative Travel
1 point for every £2 Awarded only to the lead name on the booking
The Co-operative Childcare
1 point for every £1
1 point for every £1* spent on non-prescription goods*minimum spend £2
1 point for every £2
The rates displayed in the grid above are the newly revised rates operational from the 24th January 2016. For the current rates for earning points please call 0800 435902.
There are a number of exclusions to the above and these can be found at the end of this document.
2.1 Registering points on previous purchases
If you are unable to produce your Co-operative Membership card at the time of purchase you can still register your purchase and claim points using the procedure set out below. This must be done at the outlet where you made your purchase and we will only accept purchases made within the past 28 days:
2.2 Affinity Scheme - Points are earned
Notice for Midcounties Members
Independent co-operative businesses
You can earn points at other independent co-operative businesses. These businesses are not part of The Midcounties Co-operative and operate in certain regions of the UK. These businesses will display the membership sticker to identify where you can use your card to earn points.
Independent co-operative businesses that accept our membership card are:
Central England Co-operative
0800 050 1601
Chelmsford Star Co-operative Society Limited
The Co-operative Group
0800 023 4708
The Southern Co-operative
0800 650 124
2.3 Businesses and Products excluded from the scheme
There may be other terms and conditions or product and service exclusions that apply if you use your membership card with the above businesses. You should check with these businesses for full details. The value of the points you earn when you trade with an independent co-operative business will be set by that society, based on its financial performance over their trading year. We will pay you these points through the next available share of the profits payment we make after we have received the cash value for your trade with the independent co-operative business. This payment will show on your statement as 'Affinity partners'.
You will not earn points for purchases at the following Midcounties Co-operative outlets:
In addition there are a number of products and services that unfortunately we are not able to offer points on. For a full list of products that you can and cannot earn points on please refer to the business specific appendices at the end of this document.
2.4 Earning Points through Member activities
There may be times when you can also earn points for taking part in certain Member activities and events run by The Midcounties Co-operative. This is at the discretion of the society and we will communicate these opportunities at the time of publication of the activity.
2.5 Refund or return of goods
If you purchase goods from us and return them for a refund (or if you cancel/amend a holiday booking) we may remove/amend any points you have earned from your card. This will not apply where this is as a result of a valid complaint.
At certain points throughout the year, as determined by the board of directors of the society, the points you have earned during the qualifying period will be converted to a cash value at a rate determined by the board. The total cash value of all the points earned is approved by members as a distribution. Vouchers for the cash amount earned in pounds, and redeemable against purchases in Midcounties branches and our affinity partners branches will then be sent to members.
3.1 Affinity Scheme - Payment Calculation
As part of the Affinity Scheme with other independent societies, any points earned within these sites will be declared with their share of the profits once a year and then we will be given the value of the points earned by members through independent societies.
We will only pay your share of the profits if the value of the points you have earned is greater than the minimum limit for payment, which varies each trading period. If the value of the points you have earned is less than the minimum limit for payment we will roll this amount over as a balance carried forward and add it to the points you earn in the next trading period.
Your share of the profits will be paid to you in whole pounds as vouchers. Any pence amounts will be carried forward and added to the share of the profits payout in the next period.
Please contact the Membership Hotline on 0800 435 902. if you would like to change your method of payment. The choice is between vouchers, charitable donation or share account payment. For further help in understanding these methods of payment email firstname.lastname@example.org or phone the Membership Hotline on 0800 435 902.
4.1 Charitable donations
If you have instructed us we will pay either 50% or 100% of your share of the profits to your named charity(s) chosen from our published list.
Any Donations to your chosen charities will be your chosen proportion of share of the profits, either 50% or 100%, paid in pounds and pence. These payments will be made directly to each charity by The Midcounties Co-operative.
The vouchers can be spent at any Midcounties Co-operative outlet and any independent Co-operative affinity partner outlet. Some societies also allow Share of the Profits vouchers to be exchanged for cash (please call the membership team on 0800 435902 to find out which societies offer this option).
You must present your membership card when you spend your vouchers, and the number on the voucher must be the same as the number on the membership card. We may request proof of ID.
5.1 Lost or Stolen cards or vouchers
If your card is lost, stolen or damaged, replacement cards are available by calling the Membership Hotline on 0800 435 902 or writing to us at:
The Co-operative Membership,The Midcounties Co-operative,Co-operative House,Warwick Technology Park,Gallows Hill,Warwick,CV34 6DA
or via email at email@example.com. However, an administrative charge may apply for replacement. Production of a replacement card may take up to 14 days.
We will not replace lost or stolen vouchers.
We may give the appropriate authorities any information considered important about the loss or theft of a card or voucher.
5.2 Power of Attorney
If you are no longer able to look after your own affairs you can appoint a power of attorney to operate your card. The power of attorney will be able to request to receive any outstanding share of the profits to be paid to you but they will not have any other power such as voting or participating in any democratic activity.
5.3 Voucher Mailing - Terms and Conditions
Full Terms and Conditions relating to voucher use can be found included in the share of the profits payout mailing that accompanies each voucher mailing.
6.1 How to cancel your membership
For information on cancelling your membership please call 0800 435 902. We require any request of cancellation to be made in writing to us at:
6.2 If we cancel your membership
We value your membership. However, as a consumer co-operative, we reserve the right to cancel this membership. This can be done when you have not, within the immediately preceding period of three years either:-
We will write to you at your last known address and give you two months notice of any intention to cancel, during which time you may provide evidence of purchases or other interaction with us (to be determined by us from time to time) and we will reconsider our decision to cancel.
6.3 Death of a Member
In the event of us being advised of the death of a member, all points will be calculated at the rate of the last share of the profits payment, converted into money and transferred into the deceased's share account and form part of their estate.
6.4 Bankruptcy of a Member
A trustee in the bankruptcy of a member may apply to us for repayment of your share account.
6.5 Repayment of the Share of the Profits
In the event of your membership being cancelled for any reason the points balance will be surrendered and no vouchers issued.
Transactions excluded from the Scheme:
Points are not awarded to the deceased, nor the funeral arranger if they are not paying for the funeral, nor a family member if they are not the "client" (funeral payer).
Green Pioneer Prepayment" meter customer payments are excluded (not to be confused with the Co-op Green Pre-payment Tariff launched December 2017 that are included in the scheme)
Points are not awarded to members of any other Co-operative Society. To qualify for earning points you must be a member of The Midcounties Co-operative and have your membership card linked to your Co-operative energy account.
GB Energy tariffs
Points are not awarded to members of any other Co-operative Society. To qualify for earning points you must be a member of The Midcounties Co-operative and have your membership card linked to your Co-operative energy account.
Membership Hotline: Free phone 0800 435 902Lines are open 8.30am-5pm, Monday-Friday.
Calls may be monitored for quality standard purposes.
This statement explains how we collect, use, transfer and store your personal data when you visit our website. We would encourage you to read this information.
About this privacy notice
This privacy notice aims to give you information on how The Midcounties Co-operative Limited collects and processes your personal information through your use of this website, including any information you may provide through this website when you apply to join as a member, log in to your membership account, enquire about the goods and services offered by The Midcounties Co-operative Group, sign up to a newsletter, take part in a competition, enquire about our community activities or apply for community funding.
This website is not intended for children and we do not knowingly collect information relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This privacy notice supplements the other notices and is not intended to override them.
Who’s responsible for your personal information?
We refer to The Midcounties Co-operative in this statement. This means The Midcounties Co-operative Limited and its subsidiaries. The Midcounties Co-operative Limited is responsible for this website and is the ‘data controller’ for your data.
How can you contact us?
We have appointed a data protection manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Society’s Data Protection Manager at firstname.lastname@example.org, by telephone on 01926 516007 or by writing to: Data Protection Manager, The Midcounties Co-operative, Co-operative House, Secretariat Group, Warwick Technology Park, Warwick CV34 6DA.
If you do not think that we have processed your data in accordance with this notice you should let us know as soon as possible.
Changes to the privacy notice and your duty to inform us of changes
We may change this privacy notice from time to time. You should check this notice occasionally to ensure you are aware of the most recent version.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Links to other websites
This website may include links to our trading groups’ websites, our dedicated careers website, third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow other parts of The Midcounties Co-operative’s Group and third parties to collect or share data about you. When you leave our website, we encourage you to read the privacy notice of every website you visit, particularly third party websites as we do not control those.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may, if you choose to provide it, collect data relating to your ethnicity as part of your application to become a member of The Midcounties Co-operative. We use that information to ensure meaningful equal opportunity monitoring and reporting. Otherwise, we do not collect any Special Categories of Personal Data about you (this also includes details about your race, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, the administration of your membership account). We will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal information
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new member
Performance of a contract with you
Administrative matters relating to your membership account
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(c) Necessary for our legitimate interests (to keep our records updated and to study how members/customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(e) Marketing and Communications
(b) Necessary for our legitimate interests (to study how members/customers use our products/services, to develop them and grow our business)
To provide you with information relating to our community activities and opportunities for participation
Necessary for our legitimate interests (to encourage members/customers to participate in our local communities to develop and grow our business)
To administer and protect our business and this website (including monitoring and recording communications, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, quality assurance, training, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests (to study how members/customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, member/customer relationships and experiences
Necessary for our legitimate interests (to define types of members/customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(f) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion.
We won’t use your personal data for marketing purposes at all if you’ve told us not to and we’ll give you the opportunity to opt-out of receiving marketing information whenever we contact you directly for that purpose.
We will get your express opt-in consent before we share your personal data with any internal third parties, such as other legal entities in The Midcounties Co-operative Group, or any company outside The Midcounties Co-operative Group for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those colleagues, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Society’s Data Protection Manager.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints to the regulator
If you do not think that we have processed your data in accordance with this notice you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact them by going to their website at ico.org.uk, phoning them on 0303 123 1113 or by post to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
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