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Stay Safe & Let Us Help

Introducing our home delivery service for those in our local community who can't get out of the house

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Help us to help others

If you'd like to help us deliver food to vulnerable people, please click here.

 

Home Delivery FAQs:

Q: Can I book a slot?

A: No, unfortunately, that’s not possible as we are often relying on volunteers. This will be between 9-5pm though, and the store may be able to give you more of an idea, but please bear with us.


Q: What if my items aren’t available, do you substitute?

A: Yes, if you notify us you would like substitutions. We will where we think appropriate. The store will advise you when they call back to confirm delivery if an item was not available.

 

Q: Is there a delivery charge?

A: No, we are providing this service free using local volunteers where we can, providing a minimum of 10 items are ordered and the delivery is 3 miles or less.


Q: Can I choose the items I want?

A: We have expanded our list now beyond the core range, therefore you can have as many or few as you need. Please do not request items outside of this list as they can not be guaranteed.


Q Is there a minimum order, I.e can I order 1 item off the list?

A: No minimum order. However, to maximize the number of members we support, we are encouraging people to shop for the week ahead. We will discourage daily orders.


Q: Is there a maximum delivery area?

A: The store is working to a 3-mile radius as a guide, but the store will be able to advise. It may be different in rural settings like in Shropshire it may be 5 miles.


Q: I can’t get through to store?

A: Our stores are extremely busy, please just keep trying. The membership team may take the order and transmit the order.


Q: How do we qualify all callers are “At-Need”?

A: We can’t really it is open to abuse, but we would hope that’s not the case and are sure that volunteers will feedback to the stores and advise if they suspect


Q What if nobody answers the door when delivered, what happens to my order?

A: We will try our best to contact you, if not your delivery will be taken back to the store and may have to wait until the next available time, or you can arrange for someone to collect for you.  


Q: How will you ensure that social distancing and hygiene is applied?

A: Your shopping will be dropped at the door, no one should come in your house, you and the delivery person should take all steps to ensure you maintain the 2-meter distance rule.


Q: How do I cancel an order?

A: You must contact the store where you have placed the order and they will advise.


Q: Can I collect Membership points?

A: Yes, your membership number will be put through the till when the order is made.


Q: Can I order on behalf of someone else?

A: You can but please ensure this person is isolated and “At-Need” – we are doing our best to help as many local people as we can at this challenging time.

 

Q: Do I need to call this number again for all reorders?

A: Yes


Q: Do I get a receipt?

A: Yes, this will come with the order


Q: Can I pay with vouchers?

A: Yes, please make this known when placing an order so we can add to the additional notes


Q: What payment methods are accepted?

A: Pay by card over the phone so they should have their card ready when they call.  If they say they don’t have a card  they will be advised  that they should advise when placing the order and the store will implement the correct procedure, establish what the cash payment will be and send the change required with the order – however, this is to be considered a last option. We want to avoid handing cash in all cases if we possibly can.


Q: Will we deliver to someone who is self-isolating or showing signs of Covid-19?

A: The member needs to take the necessary steps to ensure that the virus is not passed on to community volunteer. The member should wash hands before opening their door and wear a protective mask to cover their mouth. 
Your shopping will be dropped at the door, no one should come in your house, you and the delivery person should take all steps to ensure you maintain the 2-meter distance rule.


Q: Diamond Discount?

A: Yes


Q: Delivery charge?

A: As we will be using community volunteers, there is also no delivery charge.


Q: Can the store deliver newspapers?

A: We are not taking orders for newspapers.

We are pulling out all the stops to support the most vulnerable members of our communities.  We have introduced a home delivery service for people who are self-isolating and can’t get out to shop for food.  If you, or someone you know, need our help contact the Midcounties Membership Team on 0800 435 902 or your local store

 

How it works

  1. Contact the Midcounties Membership Team on 0800 435 902 or your local store.

  2. We will take your order over the phone.  Please be aware that this is a service for vulnerable people who are isolating at home.

  3. You can select from a shopping list of items below

  4. We will call you back within 4 hours to let you know what items are available; give you a delivery window and tell you who will be delivering; and take a payment over the phone

  5. You can then stay safely at home while we get your order together and get it to you.  You will never be expected to let anyone into your home.

 

Alternatively, for the more vulnerable in our local community who can now start leaving the home, but still need to social distance and stay safe, you can use our Call and Collect Service, find out more by clicking here.

 

Items Available for Home Delivery

You can choose from the list of items we have available for Home Delivery by clicking here, or by clicking on the boxes below:

Please see the list of Grocery items you are able to order via our Home Delivery Service:

  • Co-op White Toastie Loaf 800g
  • Warburtons Crumpets 6-pack
  • Co-op Gluten Free White Rolls 264g
  • Warburtons White Sliced Rolls 8s
  • Co-op Tiger Bloomer 800g
  • Co-op White Farm House Bread 800g
  • Kingsmill 50/50 Medium Bread 800g
  • Kellogg’s Crunchy Nut Cornflakes 500g
  • Kellogg’s Coco Pops 480g
  • Kellogg’s Cornflakes 720g
  • Co-op Porridge Oats 500g
  • Kellogg’s Special K 500g
  • Weetabix 12 pack
  • Co-op Apple Pie 6s
  • Co-op Cherry Bakewell Tarts 6s
  • Cadbury’s Mini Rolls 10 pack
  • Co-op Assorted Jam Tarts 6s
  • McVitie’s Digestives 400g
  • McVitie’s Milk Chocolate Digestives 266g
  • McVitie’s Rich Tea Biscuits 300g
  • Jaffa Cakes Twin Pack 2 x 9 pack
  • Kit Kat Milk Chocolate 9 pack
  • Co-op Mint Humbugs 180g
  • Cadbury Dairy Milk Bar 110g
  • Cadbury Fruit & Nut 200g
  • Cadbury Twirl 4 pack 136g
  • Walkers Ready Salted Crisps 6 pack
  • McVitie’s Mini Cheddars 6 x 25g
  • Co-op Irresistible Crisps 150g
  • Walkers Variety Crisps 6 pack
  • Co-op Pineapple Slices 227g
  • Co-op Peach Slices 411g
  • Pear Halves in Juice
  • Co-op Sardines in Sunflower Oil 88g
  • Spam Chopped Pork & Ham 340g
  • Glenryck Pilchards in Tomato Sauce 155g
  • Tuna Steak in Brine 330g
  • Co-op Wild Pacific Red Salmon 213g
  • Co-op Tuna in Spring Water 145g
  • Heinz Baked Beans 415g
  • Heinz Spaghetti Hoops 205g
  • Heinz Tomato Soup 400g
  • Heinz Vegetable Soup 400g
  • Batchelors Cup A Soup Minestrone 4 pack
  • Green Giant Sweetcorn Niblets 98g
  • Co-op Double Concentrate Tomato Puree 200g
  • Bisto Gravy Granules 170g
  • Co-op Parsley Sauce Mix 21g
  • Co-op Sage & Onion Stuffing Mix 85g
  • Co-op Corn Flour 250g
  • Co-op Farms Self-Raising White Flour 1.5kg
  • Co-op Farms Plain White Flour 1.5kg
  • Co-op Table Salt 750g
  • Tate & Lyle Fairtrade Granulated Sugar 1kg
  • Tate & Lyle Fairtrade Icing Sugar 500g
  • Co-op Fairtrade Demerara Sugar 500g
  • Tate & Lyle Fairtrade Caster Sugar 500g
  • Co-op Batter Pancake Mix 128g
  • Nescafe Gold Cappuccino 8s
  • PG Tips 80 Tea Bags 232g
  • Nescafe Original 300g
  • Nescafe Alta Rica Coffee 100g
  • Yorkshire Tea 80 Bags 250g
  • Ambrosia Devon Custard 400g
  • Ambrosia Creamed Rice Pudding 400g
  • Hartley’s Strawberry Jelly 135g
  • Aunty’s Sticky Toffee Steamed Pudding 2 x 110g
  • Co-op Fusilli Pasta 500g
  • Co-op Microwave Basmati Rice 250g
  • Pot Noodle Chicken & Mushroom 90g
  • Batchelors Pasta’n’Sauce Cheese & Broccoli 99g
  • Co-op Plain Naan 260g
  • Co-op Spaghetti 500g
  • Dolmio Original Sauce for Bolognese 500g
  • Uncle Ben’s Golden Veg Rice Pouch 250g
  • Patak’s Tikka Masala Sauce 450g
  • Patak’s Poppadum’s 8 pack 64g
  • Nutella Hazelnut Spread 400g
  • Co-op Squeezy Clear Honey 340g
  • Co-op Peanut Butter 340g
  • Co-op Strawberry Jam 454g
  • Co-op Orange Marmalade 454g
  • Heinz Tomato Ketchup 460g
  • Colman’s English Mustard 170g
  • Hellmann’s Squeezy Mayonnaise 430ml
  • Heinz Salad Cream 425g
  • Co-op Vegetable Oil 1ltr
  • Co-op Sunflower Oil 1ltr
  • Coca-Cola 1.5ltr
  • Co-op Sparkling Mineral Water 2ltr
  • Co-op Indian Tonic Water 1ltr
  • Co-op Soda Water 1ltr
  • Co-op Low Calorie Tonic Water 1ltr
  • Co-op Orange Squash 750ml
  • Robinsons Orange Squash 1ltr
  • Co-op Sparkling Diet Lemonade 2ltr
  • Co-op Apple & Blackcurrant Squash 750ml
  • UHT Skimmed Milk 1ltr
  • Co-op Soya Unsweetened 1ltr
  • Co-op UHT Semi-skimmed Milk 1ltr
  • Co-op Evaporated Milk 170g
  • Co-op Paracetamol Capsules 16s
  • Co-op Ibuprofen Caplets 16s
  • Co-op Hayfever Allergy Relief 14s
  • Throat & Chest Lozenges 100g
  • Halls Soothers Blackcurrant 45g
  • Co-op Antibacterial Hand Gel 50ml
  • Original Source Shower Gel Mint & Tea Tree 250ml
  • Dove Soap 2 x 100g
  • Sure Bright Deodorant 250ml
  • Sure Men Invisible Deodorant 250ml
  • Colgate Total Advance Toothpaste 75ml
  • Domestos Regular Bleach 750ml
  • Fairy Original Washing Up Liquid 433ml
  • Co-op Aluminium Foil 10m
  • Fairy Platinum Dishwasher Tablets 25s
  • Co-op Tie Handle Refuse Sacks 15s
  • Co-op Antibacterial Cleaner 500ml
  • Co-op Non-PVC Cling Film 350mm x 45m
  • Co-op Antibacterial Citrus Wipes 40s
  • omfort Creations Fabric Conditioner 1165ml
  • Ariel 3 in 1 Washing Pods 15s
  • Fairy Enhancer Fabric Conditioner 1.2ltr
  • Fairy Non-Bio Liquid Tabs 15s
  • Bold Lavender & Camomile Washing Gel 888ml
  • Co-op Toilet Tissue 4 rolls
  • Kleenex Extra Large Tissues Twin Box
  • Co-op Kitchen Towels 2 rolls
  • Co-op Ultra Soft Baby Wipes 80 pack
  • Whiskas Chicken Chunks Cat Food 100g
  • Gourmet Gold Fish Pate Cat Food 85g
  • Co-op Meaty Chunks in Jelly with Turkey 400g
  • Pedigree Meat Variety Dog Treats 20s
  • Pedigree Medium Beef Jumbone 2 Chews
  • Pedigree Rodeo Dog Treat Chicken 7 sticks
  • Sheba Select Chicken in Gravy Cat Food 85g
  • Bakers Allsorts Dog Treats 98g

Please see the list of Fresh Produce items you are able to order via our Home Delivery Service:

  • Fairtrade Loose Bananas
  • Co-op Strawberries per punnet
  • Lemons each
  • Co-op Raspberries per punnet
  • Co-op Blueberries per punnet
  • Co-op Red Seedless Grapes 500g
  • Co-op Easy Peelers per pack
  • Co-op Royal Gala Apples per pack
  • Cucumber each
  • Tomatoes 6 pack
  • Co-op Closed Cup Mushrooms 300g
  • Co-op Washed Potatoes 1.5kg
  • Co-op Broccoli 335g
  • Co-op Onions 3 pack
  • Co-op Iceberg Lettuce each
  • Co-op Sweet Pepper Pack 500g
  • Co-op Baby Potatoes 750g
  • Co-op Cherry Tomatoes 330g
  • Co-op Baby Leaf Salad 115g
  • Co-op Carrots 1kg
  • Cauliflower each
  • Little Gem Lettuce 2 pack
  • Trimmed Fine Beans 170g
  • Co-op Salad Onions 125g
  • Co-op Baking Potatoes 4s

Please see below the list of Chilled items that are available for our Home Delivery Service:

  • Co-op Unsmoked Real Back Bacon 300g
  • Co-op Smoked Real Back Bacon 300g
  • Co-op Chicken Tikka and Rice 425g
  • Co-op Beef Lasagne 400g
  • Co-op Macaroni Cheese 400g
  • Co-op Shepherd’s Pie 400g
  • Co-op Chicken and Bacon Pasta Bake 400g
  • Co-op Sweet and Sour Chicken 425g
  • Co-op British Breaded Ham 120g
  • Co-op Corned Beef 120g
  • Co-op Elmwood Sliced Chicken 170g
  • Sliced Cooked Beef Silverside 100g
  • Co-op Creamery Butter 250g
  • Co-op Creamery Unsalted Butter 250g
  • Clover Spread Original 500g
  • Stork Soft Margarine 500g
  • Flora Original Spread 500g
  • Co-op Lard 250g
  • Ginsters Cornish Pasty 227g
  • Co-op Sausage Rolls 6s
  • Co-op Shortcrust Pastry ready-rolled 375g
  • Co-op Steak and Ale Pie 500g
  • Co-op Coleslaw 300g
  • Co-op Houmous Dip 200g
  • Co-op Sour Cream and Chive Dip 200g
  • Richmond Pork Irish Sausages Thick 454g
  • Co-op Pork Gluten Free Sausages 454g
  • British Cocktail Sausages 454g
  • Co-op Free Range Eggs Medium 6s
  • Co-op Large Free Range Eggs 6s
  • Co-op Orange Juice Smooth 1 Litre
  • Philadelphia Original Cream Cheese 180g
  • Cathedral City Mature White Cheese 350g
  • British White Milk Cheddar 240g
  • Co-op Grated Mozzarella 200g
  • Co-op not from concentrate Apple Juice 1 Litre
  • Fresh Cream Chocolate Eclairs 2s
  • Co-op Greek Style Natural Yogurt 500g
  • Muller Corner Vanilla and Chocolate 130g
  • Co-op Strawberry Trifle 2s 250g
  • Onken Biopot Yogurt 450g
  • Cadbury Flake Twin Pot 85g
  • Co-op Garlic Bread Twin Pack 390g
  • Co-op Thin Pepperoni Pizza 339g
  • Co-op Melton Mowbray Pork Pie 140g
  • Co-op 2 Scotch Eggs 227g
  • Co-op Semi Skimmed Milk 4 pints
  • Co-op Semi Skimmed Milk 2 Pints
  • Co-op Whole Milk 4 Pints
  • Co-op Whole Milk 2 Pints
  • Co-op Skimmed Milk 2 Pints
  • Co-op Skimmed Milk 4 pints
  • Co-op Organic Semi Skimmed Milk 2 Pints
  • Co-op Fresh Double Cream 300ml
  • Elmlea Double Cream 284ml

Please see below the list of Meat items that are available for our Home Delivery Service:

  • Co-op Salmon Fillets 220g
  • Co-op King Prawns 150g
  • Co-op 2 Crumbed Cod Fillets 270g
  • Co-op Smoked Haddock Cheese Fishcake 270g
  • Co-op 4 Beef Quarter Pounders 454g
  • British Steak Mince 5%Fat 500g
  • Co-op Lean Steak Mince 450g
  • Co-op Beef Rump Steak 227g
  • Co-op Pork Loin Steak 505g
  • Co-op Medium Whole Bird 1.56kg
  • Co-op British Chicken Thighs 750g
  • Co-op British Chicken Fillets 385g
  • Co-op Chicken Steaks 250g
  • Co-op Salmon Fillets 220g
  • Co-op King Prawns 150g
  • Co-op 2 Crumbed Cod Fillets 270g
  • Co-op Smoked Haddock Cheese Fishcake 270g
  • Co-op 4 Beef Quarter Pounders 454g
  • British Steak Mince 5% Fat 500g
  • Co-op Lean Steak Mince 450g
  • Co-op Beef Rump Steak 227g
  • Co-op Pork Loin Steak 505g
  • Co-op Medium Whole Bird 1.56kg
  • Co-op British Chicken Thighs 750g
  • Co-op British Chicken Fillets 385g
  • Co-op Chicken Steaks 250g

Members' Volunteer Support Fund

Members Supporting Members

 

Fund criteria - who can apply?

  • Community groups/Individuals who have a current and ongoing commitment to providing volunteer support to the Coop Midcounties Home Delivery service and where additional expenses are incurred as a result of this ongoing arrangement with us a volunteer.

 

What will this fund support?

  • The fund is specifically set up to offer our volunteers reimbursement of *expenses incurred whilst undertaking a volunteer role with Coop Midcounties, for example, additional ** fuel costs.

Or

  • For those community groups supporting us in this capacity who may wish to request a grant to support their existing operations/service delivery in the community, as an alternative to requesting a fuel expenses claim. We want to ensure that we are here to support your volunteers while they are supporting us!

 

How to apply

Please contact volunteer@midcounties.coop to request an application form.

 

Note: Only one application may be made by each individual or group per month for the period 1st July to 30th September 2020 up to a maximum of £250

Successful applications will be processed at the end of each month during the period the fund is open and paid by bacs

 

*related to expenses incurred from 1st July to 30th September only (no backdated claims will be considered) 

**We will use the HMRC approved rates allowing for a payment of 45p per mile to a car user; 24p per mile for a motorcycle; and 20p per mile to someone delivering by bike, as the calculation for the reimbursement of costs incurred