Stay Safe & Let Us Help
If you or someone you know is self-isolating or can't get out of the house, then our home delivery service is here to help...
Volunteer & help us to help others
If you'd like to help us deliver food to vulnerable people, please click here.
Home Delivery Service
We are pulling out all the stops to support the most vulnerable members of our communities. We have introduced a home delivery service for people who are self-isolating and can’t get out to shop for food. If you, or someone you know, need our help contact the Midcounties Membership Team on 0800 435 902 then press option 1.
How it works
Contact the Midcounties Membership Team on 0800 435 902 then press option 1
We will take your order over the phone. Please be aware that this is a service for vulnerable people who are isolating at home.
We will call you back and give you a delivery window and tell you who will be delivering, and take a payment over the phone
You can then stay safely at home while we get your order together and get it to you. You will never be expected to let anyone into your home.
Call & Collect Service
Alternatively, for the more vulnerable in our local community who can now start leaving the home, but still need to social distance and stay safe, you can use our Call and Collect Service, find out more by clicking here.
Frequently Asked Questions
Home Delivery FAQs:
Q: Can I book a slot?
A: No, unfortunately, that’s not possible as we are often relying on volunteers. This will be between 9-5pm though, and the store may be able to give you more of an idea, but please bear with us.
Q: What if my items aren’t available, do you substitute?
A: Yes, if you notify us you would like substitutions. We will where we think appropriate. The store will advise you when they call back to confirm delivery if an item was not available.
Q: Is there a delivery charge?
A: No, we are providing this service free using local volunteers where we can, providing a minimum of 10 items are ordered and the delivery is 3 miles or less.
Q: Is there a maximum delivery area?
A: The store is working to a 3-mile radius as a guide, but the store will be able to advise. It may be different in rural settings like in Shropshire it may be 5 miles.
Q: How do we qualify all callers are “At-Need”?
A: We can’t really it is open to abuse, but we would hope that’s not the case and are sure that volunteers will feedback to the stores and advise if they suspect
Q What if nobody answers the door when delivered, what happens to my order?
A: We will try our best to contact you, if not your delivery will be taken back to the store and may have to wait until the next available time, or you can arrange for someone to collect for you.
Q: How will you ensure that social distancing and hygiene is applied?
A: Your shopping will be dropped at the door, no one should come in your house, you and the delivery person should take all steps to ensure you maintain the 2-meter distance rule.
Q: How do I cancel an order?
A: You must contact the store where you have placed the order and they will advise.
Q: Can I collect Membership points?
A: Yes, your membership number will be put through the till when the order is made.
Q: Can I order on behalf of someone else?
A: You can but please ensure this person is isolated and “At-Need” – we are doing our best to help as many local people as we can at this challenging time.
Q: Do I need to call this number again for all reorders?
Q: Do I get a receipt?
A: Yes, this will come with the order
Q: Can I pay with vouchers?
A: Yes, please make this known when placing an order so we can add to the additional notes
Q: What payment methods are accepted?
A: Pay by card over the phone so they should have their card ready when they call. If they say they don’t have a card they will be advised that they should advise when placing the order and the store will implement the correct procedure, establish what the cash payment will be and send the change required with the order – however, this is to be considered a last option. We want to avoid handing cash in all cases if we possibly can.
Q: Will we deliver to someone who is self-isolating or showing signs of Covid-19?
A: The member needs to take the necessary steps to ensure that the virus is not passed on to community volunteer. The member should wash hands before opening their door and wear a protective mask to cover their mouth.
Your shopping will be dropped at the door, no one should come in your house, you and the delivery person should take all steps to ensure you maintain the 2-meter distance rule.
Q: Diamond Discount?
A: Yes, if your particular store offers Diamond Discount.
Q: Can the store deliver newspapers?
A: We are not taking orders for newspapers.