Membership

People are at the heart of Our Co-op.

Everyone is welcome here. We’re a different kind of business because we’re owned by our members. Every time they spend with us they help local communities. They share in our profits and have a say in how we’re run.

 

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We share our profits with our members and their local communities, so whenever you spend we are doing good together.

Every time you use your membership card you’ll earn points. The first 1000 points earnt from trading are allocated to the Doing Good Together Fund, supporting good causes local to you. Members agree at the Annual General Meeting whether additional points earnt from trading are distributed as a Share of Profits &, if so, to what value.

We want to make sure you get all the benefits of membership and if we don’t have the correct details, you could miss out!

Update your details today by clicking here.

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Benefits of Being a Member

Explore the value, rewards and community impact of membership.

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Become a Member

There's so many reasons to become an Our Co-op member, so why not sign-up today!

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Your Membership FAQs

Whether you're already a member, or are thinking of joining, here are the answers to some of the most frequently asked questions.

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Our Co-op Members App

Our app will bring you all the latest member-exclusive deals and offers across all our businesses and show you how your spend with us makes a difference.

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Have Your Say

Voting in the Society Elections is your chance to have your say!

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Membership Card

 It’s a little card with big benefits.

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Events

From family fun days to Your Annual General Meeting, find out about exclusive Member Days happening near you.

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Investments

Investments from you, our members, and the hard work of our colleagues, keeps Our Co-op going from strength to strength.

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Get in Touch

If you have any queries, feedback or complaints there are a number of ways to contact us, either by telephone, email or post.

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Share of the Profits

We believe in being fair to all of our members, that’s why everyone is eligible for their share of the profits with our points system.

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To view Central England Co-operative Limited - Membership Terms & Conditions please click here.

  1. We will always try and resolve any query with you directly as they are raised.

  2. If we are unable to resolve your query, we will acknowledge receipt of your complaint preferably by email within 3 working days of receiving it.  If you do not have an email address, we will phone you.

  3. We will then investigate your complaint. This will normally involve assigning a Team Manager to deal with your complaint who will review the service we provided and talk to the Member/s of staff who assisted you. The Team Manager may want to discuss the issues directly with you and hopefully resolve your complaint.

  4. The Team Manager will then send you a detailed written reply to your complaint (by email, if no email then by letter), including suggestions for resolving the matter, within 15 working days of sending you the acknowledgment.

  5. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a senior Manager to review the decision and provide our final response to you within a further 15 working days.

 

You can contact the membership team on 0800 435902 or by email member.communications@midcounties.coop

To view our Privacy Policy, please click here.