Having issues?

 

Here are a few things to try to get back online.

 

 

If you're on our old app: Your Co-op membership – Apps on Google Play

 

Log out, update the app and log in again:

  1. Click on the ‘Settings’ tab (bottom right).
  2. Choose ‘Log out’.
  3. Find the Your Co-op Membership app on your app store and click ‘Update’.
  4. Log in again.

 

old-app-logout-crop.png

 

If you're on our new app: Your Co-op membership – Apps on Google Play

 

Log out and log in again:

  1. Click on the ‘Settings’ icon (top right).
  2. Choose ‘Log out’.
  3. Log in again.

new-app-logout-crop.png

 

Still not working?  Now delete and reinstall the app:

  1. Find the “Your Co-op Membership” app on your phone, hold down the icon and uninstall/delete the app.
  2. Open the Play store or App store and search for “Your Co-op Membership”.
  3. Once you see the icon, click on the cloud clipart930005.png or "Install" button to download the new app. 
  4. Open the app and log back in

 

iPhone

imagejwrho.png

 

Android

app-uninstall.png

None of that worked?

Get in touch with our friendly membership team by email member.communications@midcounties.coop or by phone on 0800 435902